If it's real commerce software, it's probably something we've shipped a version of before.
A real person on the team reads your note, not a bot and not a sales rep. If it's a fit, we set up a short call to scope the shape of the work, usually within a week. There is no pitch deck and no six-week discovery phase. You'll leave that first call knowing what we'd build, roughly how long it would take, and who would be writing the code. If it isn't a fit, we'll say so and point you somewhere better.
We read every message ourselves, so you'll hear back from one of the people who would actually do the work, usually within a day.